Shipping Policy
1. Order Processing Time
- Orders are processed within 1 to 2 business days
- Orders placed on public holidays or after 5 p.m. will be processed the next business day.
2. Expected delivery time
| Destination | Delivery Time |
|---|---|
| Within the city (same governorate) | 1 - 3 business days |
| Other governorates | 2 - 5 business days |
| Other governorates and remote areas | 5 - 10 business days |
Note: The duration may vary depending on the shipping company, weather conditions, or official events.
3. Shipping costs
- Shipping fees vary by region and order size, and the cost will be displayed upon order completion.
6. Order Tracking
- Once your order has been shipped, a tracking number will be sent via email or text message.
- You can track your order through the link provided or via the "Track Order" section on the shipping company's website.
7. Delayed Shipping or Non-Receipt
- If you do not receive your order within the expected timeframe, please contact us immediately.
- If the order is refused without an acceptable reason, the store reserves the right to charge the customer the shipping and return costs.
8. Receiving Your Order
- Please ensure that your shipping address and phone number are correct to avoid delivery delays.
- Please inspect your package upon receipt and ensure the product is intact before signing.
10. Support and Assistance
- If you have any questions about shipping or if you haven't received your order, you can contact us via:
📧 Email: support@yourstore.com
📞 Phone/WhatsApp: 01115590583