Exchange and Return Policy

• 🧾 Return and Exchange Policy

1. Introduction
We care about our customers' satisfaction, so we offer returns or exchanges according to the conditions outlined below.

2. General Conditions

• Returns or exchanges must be requested within a specified period (usually 7-14 days from the date of receipt).
  
• The item must be in its original condition: unused, unwashed, and with all tags and receipts attached.
• We do not accept returns or exchanges on sale or special offers unless they are damaged or have a manufacturing defect.

3. Returns due to a product defect

• In the event of a manufacturing defect or an order error, we will bear all shipping and return costs
  
• A clear photo of the defect must be sent within 48 hours of receipt.

4. Return or Exchange Procedures

1. Contact customer service by phone. ( 01115590583 )
2. Specify the type of request (return/exchange) and state the reason.
3. Prepare the product for delivery along with the original invoice.
4. Upon receipt and inspection of the product, we will:

• Issue a voucher or refund (upon request).
• Or send a replacement product.

5. Processing Time

• Refunds: 3 to 7 days until we receive the order.
• Exchanges: 3 to 7 business days for a new item to be sent.

6. Shipping Policy for Exchanges or Returns

• The customer bears the shipping costs if they wish to return or exchange items for reasons not related to a website error.
• In the event of a website error or a defective product, we bear the full costs.

7. Contact and Support

For any inquiries regarding our return and exchange policy, please contact us via:
📧 Email: cn.jeanskids@gmail.com
📞 Phone: 01115590583
📱 WhatsApp or facebook : 01115590583

By using the cn jeans website, you agree to our shipping policy. We are constantly working to improve our services to ensure your complete satisfaction.