ls' shorts made from the finest quality denim, featuring a front flap that can be styled as a skirt
| Color |
Gray, light blue |
|---|---|
| Size |
3, 4, 5, 6-7, 7-8, 8-9 |
- 🧾 Return and Exchange Policy
1. Introduction
We care about our customers' satisfaction, so we offer returns or exchanges according to the conditions outlined below.
2. General Conditions
- Returns or exchanges must be requested within a specified period (usually 7-14 days from the date of receipt).
- The item must be in its original condition: unused, unwashed, and with all tags and receipts attached.
- We do not accept returns or exchanges on sale or special offers unless they are damaged or have a manufacturing defect.
3. Returns due to a product defect
- In the event of a manufacturing defect or an order error, we will bear all shipping and return costs
- A clear photo of the defect must be sent within 48 hours of receipt.
4. Return or Exchange Procedures
- Contact customer service by phone. ( 01115590583 )
- Specify the type of request (return/exchange) and state the reason.
- Prepare the product for delivery along with the original invoice.
- Upon receipt and inspection of the product, we will:
- Issue a voucher or refund (upon request).
- Or send a replacement product.
5. Processing Time
- Refunds: 3 to 7 days until we receive the order.
- Exchanges: 3 to 7 business days for a new item to be sent.
6. Shipping Policy for Exchanges or Returns
- The customer bears the shipping costs if they wish to return or exchange items for reasons not related to a website error.
- In the event of a website error or a defective product, we bear the full costs.
7. Contact and Support
For any inquiries regarding our return and exchange policy, please contact us via:
📧 Email: cn.jeanskids@gmail.com
📞 Phone: 01115590583
📱 WhatsApp or facebook : 01115590583
By using the cn jeans website, you agree to our shipping policy. We are constantly working to improve our services to ensure your complete satisfaction.
1. Order Processing Time
- Orders are processed within 1 to 2 business days
- Orders placed on public holidays or after 5 p.m. will be processed the next business day.
2. Expected delivery time
- Delivery time to Cairo :
1 - 3 business days - Other governorate :
2 - 5 business days - Other governorates :
5 - 10 business days
Note: The duration may vary depending on the shipping company, weather conditions, or official events.
3. Shipping costs
- Shipping fees vary by region and order size, and the cost will be displayed upon order completion.
6. Order Tracking
- Once your order has been shipped, a tracking number will be sent via email or text message.
- You can track your order through the link provided or via the "Track Order" section on the shipping company's website.
7. Delayed Shipping or Non-Receipt
- If you do not receive your order within the expected timeframe, please contact us immediately.
- If the order is refused without an acceptable reason, the store reserves the right to charge the customer the shipping and return costs.
8. Receiving Your Order
- Please ensure that your shipping address and phone number are correct to avoid delivery delays.
- Please inspect your package upon receipt and ensure the product is intact before signing.
10. Support and Assistance
- If you have any questions about shipping or if you haven't received your order, you can contact us via:
📧 Email: support@yourstore.com
📞 Phone/WhatsApp: 01115590583
